Terms and Conditions


Shipping Information

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All orders are handmade to order. Please allow 2-3 weeks for creating your custom denim, this is not including shipping time. Tracking will be emailed to you as soon as your order ships.

 

 

 

Refund Policy

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Returns

All orders are custom made, therefore I am unable to offer any returns, refunds or exchanges unless the item is defective.

You are responsible for contacting me within 48 hours of your package being delivered, if there is anything wrong with your order. If the item is defective, it will need to be shipped back within 2 days of contacting me and an exchange for the EXACT same item in the same size, will be made. Returned items must be in NEW condition with tags still on.

You will be responsible for paying for your own shipping costs for returning your item if an exchange is granted. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Please contact us at sales@shopremixdenim.com