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All items are handmade to order. Current turn around time is 5 to 25 business days. Please contact us if you need something sooner and we will let you know if we can accommodate. Sezzle accepted for orders $35+

Terms and Conditions

Shipping Information

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All orders are handmade to order. Please allow 5-25 business days for creating your custom denim or handmade clothing, this is not including shipping time. This turn around time starts the day after your order is placed. Tracking information will be emailed to you as soon as your order ships.

 

 

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We are now accepting Sezzle, as a payment option, whenever your order total is $35+

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Refund Policy

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Returns

All orders are custom made, therefore I am unable to offer any returns, refunds or exchanges unless the item is defective.

You are responsible for contacting me within 48 hours of your package being delivered, if there is anything wrong with your order. If the item is defective, it will need to be shipped back within 2 days of contacting me and an exchange for the EXACT same item in the same size, will be made. Returned items must be in NEW condition with tags still on.

You will be responsible for paying for your own shipping costs for returning your item if an exchange is granted. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Please contact us at sales@shopremixdenim.com